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Maison Joyeria

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FAQ

Our orders are prepared within 1 to 3 business days. The total delivery time is 7 to 12 days for Switzerland and Europe.

Delivery is free in Switzerland. For Europe, the delivery fee is €6.99 per order.

We deliver throughout Switzerland and to most European countries. If you require delivery outside these areas, please contact us before placing your order.
📩 maisonjoyeria.contact@proton.me

As soon as your order is shipped, you will receive a confirmation email containing a tracking number to track your package online.

You have 14 days after receiving your order to request a return. The item must be unworn and in its original packaging. Send an email to maisonjoyeria.contact@proton.me with your order number and the reason for the return.

Personalized, promotional or hygienically sensitive items (such as earrings) are not eligible for return for hygiene and safety reasons.

After receiving and verifying the returned product, the refund is issued within 5 to 10 business days via the same payment method used for the purchase.

Contact us immediately with a photo and description of the problem. We will cover the return shipping costs and offer you a free exchange or a full refund.

We accept payments via credit cards, PayPal and other options offered by the Shopify platform.

For any questions, please write to us at:
📩 maisonjoyeria.contact@proton.me
We usually respond within 24 to 48 hours (business days).