❓ Frequently Asked Questions (FAQ)

1. What are the delivery times?

Our orders are prepared within 1 to 3 business days . The total delivery time is 7 to 12 days for Switzerland and Europe.

2. What are the delivery charges?

Delivery is free in Switzerland . For Europe, delivery costs €6.99 per order.

3. Where do you deliver?

We deliver throughout Switzerland and to most European countries. If you require delivery outside these areas, please contact us before placing your order.
📩 maisonjoyeria.contact@proton.me

4. How can I track my order?

As soon as your order is shipped, you will receive a confirmation email containing a tracking number to track your package online.

5. How do I return an item?

You have 14 days after receiving your order to request a return. The item must be unworn and in its original packaging . Send an email to maisonjoyeria.contact@proton.me with your order number and the reason for the return.

6. Which items cannot be returned?

Personalized , promotional or hygienically sensitive items (such as earrings) are not eligible for return for hygiene and safety reasons.

7. How can I get a refund?

After receiving and verifying the returned product, the refund is issued within 5 to 10 business days via the same payment method used for the purchase.

8. What should I do if I receive a defective or incorrect item?

Contact us immediately with a photo and description of the problem . We will cover the return shipping costs and offer you a free exchange or a full refund .

9. What payment methods do you accept?

We accept payments via credit cards , PayPal and other options offered by the Shopify platform.

10. How do I contact customer service?

For any questions, please write to us at:
📩 maisonjoyeria.contact@proton.me
We usually respond within 24 to 48 hours (business days).