Privacy policy

Last updated: 28 July 2026

Maison Joyeria operates this shop and this website, including all associated information, content, features, tools, products and services, in order to offer you, the customer, a personalised shopping experience (the “Services”).

Maison Joyeria is powered by Shopify, which enables us to provide you with these Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or another transaction through the Services, or when you otherwise communicate with us.

In the event of a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing our Services, you acknowledge that you have read and understood this Privacy Policy, as well as the manner in which your information is collected, used and disclosed.

Personal information we collect or process

When we use the term “personal information”, we refer to information that identifies you or can reasonably be associated with you or another person. Personal information does not include data collected anonymously or anonymised in such a way that it no longer allows you to be identified.

Depending on how you interact with the Services, your place of residence and applicable law, we may collect or process the following categories of personal information (including inferences drawn from this information):

Contact details: name, address, billing address, delivery address, telephone number, email address.
Financial information: credit/debit card and bank account numbers, payment information, transaction details, payment method, payment confirmation.
Account information: identifier, password, security questions, preferences and settings.
Transaction information: items viewed, added to the basket, to the wishlist, purchased, returned, exchanged or cancelled, as well as your purchase history.
Communications: information provided during your exchanges with our customer service.
Device information: browser, network connection, IP address, unique identifiers.
Usage information: interactions and browsing on the Services.

Sources of collection of personal information

We may collect your personal information from:

You directly, when you create an account, use our Services or communicate with us.
Automatically via the Services, through your device, cookies and similar technologies.
Our service providers, when they collect or process data on our behalf.
Our partners or other third parties.

How we use your personal information

Depending on your interactions with us or the Services used, we may use your personal information to:

Provide, personalise and improve the Services
- Process your payments, fulfil your orders, manage your account, arrange delivery, facilitate returns and exchanges, send you notifications related to your account and create a personalised shopping experience.
Marketing and advertising
- Send you marketing communications (email, SMS, postal mail), show you targeted advertisements based on your activities on the site and your previous purchases.
Security and fraud prevention
- Authenticate your account, secure payments, detect and prevent any fraudulent, illegal or malicious activity.
Communication with you
- Provide customer support, respond to your requests and maintain our business relationship.
Legal grounds
- Comply with the law, respond to legal requests, investigate potential disputes or violations.

How we disclose your personal information

We may disclose your personal information to third parties in the following cases:

To Shopify, to our suppliers and service providers (payment, storage, shipping, customer service, analytics, etc.).
To commercial and marketing partners in order to offer you targeted advertisements.
When you ask us or authorise us to share your data (e.g. delivery, integration with social networks).
To our affiliated companies.
As part of a commercial transaction (merger, bankruptcy, etc.) or for legal reasons.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your data in order to provide and improve the Services. Your information may be transmitted to Shopify and to third parties located in other countries. Shopify is responsible for this processing.

To learn more about how Shopify processes your personal data or to exercise your rights with them, you can consult Shopify's Privacy Policy.

Third-party sites and external links

Our Services may contain links to third-party sites. We are not responsible for their privacy policies or for the security of these sites. Any information shared on these platforms is subject to their own rules.

Children's data

Our Services are not intended for children and we do not knowingly collect information concerning persons who are minors under local law. If you are the parent or guardian of a child who has shared their data, you may contact us to have it deleted.

Security and retention of your information

No security measure is perfect. Data transmitted via the Internet may not be entirely secure. We recommend that you do not share sensitive information through unsecured channels.

The retention period of your data depends on several factors: maintenance of your account, legal obligations, resolution of disputes, etc.

Your rights and choices

Depending on your place of residence, you may have the following rights:

Right of access: request the data we hold about you.
Right to erasure: request the deletion of your data.
Right to rectification: correct inaccurate data.
Right to portability: obtain a copy of your data.
Management of communication preferences: unsubscribe from promotional emails at any time.

If you reside in the United Kingdom or the European Economic Area, you may also:

Object to the processing or request its restriction.
Withdraw your consent where it has been given.

To exercise your rights relating to data processed by Shopify, consult their privacy portal.

Complaints

If you have a complaint about the processing of your personal data, you may contact us directly. Depending on your country, you may also refer the matter to your local data protection authority.

International transfers

Your personal data may be transferred and processed outside your country of residence. If it is transferred outside the EEA or the United Kingdom, we use recognised standard contractual clauses or other legal protection mechanisms.

Changes to this Privacy Policy

We may amend this Privacy Policy at any time. Updates will be published on this site with the new update date. In the event of significant changes, we will provide notice in accordance with applicable law.