Frequently Asked Questions

Your order is prepared within 1 to 3 working days. Then allow 7 to 12 days to receive it. You will receive an email with a tracking number as soon as the parcel leaves us.

Yes, shipping is free throughout Switzerland, with no minimum spend and whatever the value of your order.

As soon as your order ships, you receive a confirmation email containing your tracking number. It lets you locate your parcel at any time.

Cannot find that email? Do check your junk folder before writing to us.

You can pay by TWINT, by bank card, and with Apple Pay, Google Pay and Shop Pay.

Payment is secure and handled directly by Shopify. We never have access to your banking details.

Yes, all our prices are shown in Swiss francs, taxes included. The amount displayed is the amount you pay.

All our jewellery is made of sterling silver 925, that is 92.5 % pure silver. It is the material of the piece itself, not a coating over an ordinary metal.

You choose it just as it is, or with an 18-carat gold vermeil finish: a thick layer of 18-carat gold laid over that same silver base. The vermeil does not replace the silver, it sits on top of it.

No. Our pieces are nickel-free and hypoallergenic, even for the most delicate skin.

This is a requirement we do not negotiate, because a piece of jewellery that irritates is a piece that is never worn again.

VVS moissanite, on every one of our pieces. Its brilliance and hardness come very close to those of a diamond, and it goes through daily life without scratching.

VVS designates the highest degree of purity, the one where no inclusion is visible to the naked eye or under a standard loupe.

Our size guide walks you through it step by step, with the thread method to measure a finger at home in under a minute.

Still in doubt? Write to us before ordering and we will advise you.

If your piece tarnishes within the year following your purchase, we replace it. A photo and your order number are enough.

The guarantee does not cover damage caused by an impact, by deformation or by unsuitable use.

Store it away from damp, in its case. Avoid direct contact with perfumes, creams and household products.

A soft, dry cloth is enough to bring its shine back. Take your jewellery off before the shower, the swimming pool and sport.

Worn every day, vermeil eventually thins at the points of friction: the inside of a ring, a clasp. That is the nature of applied gold, and the thickness of our 18-carat layer is there precisely to delay that moment.

Take the piece off before the shower, the swimming pool and sport, store it dry, and it will keep its shine for years. And if it tarnishes within the year, we replace it.

You have 14 days from receipt to request a return. The piece must be unworn and in its original packaging.

Earrings are the exception and cannot be taken back, for reasons of hygiene. You will find this note on every product page.

Write to us with your order number and the reason for the return, and we will tell you what to do next.

Earrings, for reasons of hygiene, as well as personalised pieces and sale items.

For everything else in the catalogue, a return is possible within 14 days, with no need to justify yourself.

Once the returned piece has been received and checked, the refund is made within 5 to 10 working days, to the payment method used for the purchase.

Write to us straight away with a photo and a description of the problem.

Return costs are on us, and you choose between an exchange and a full refund.

Write to us at contact@maisonjoyeria.ch.

We usually reply within 24 to 48 hours, Monday to Friday.